joya 7777 Privacy Policy

01 General Introduction

joya 7777 treats the privacy of its members as its highest priority. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, how we keep it secure, and the circumstances under which we may share it with third parties.

By using this website, registering an account, or using any of our services, you agree to the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both should be read together.

joya 7777's services are intended for users in Bangladesh only, and we process personal information in accordance with recognised international data protection standards.

02 What Information We Collect

joya 7777 collects member information through various means. A detailed list is provided below:

2.1 Information Provided Directly

When you create an account, log in, or contact us, you provide the following information yourself:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank account details or bKash, Nagad, Rocket number
• Residential address
• Messages and complaints sent via live chat or email

2.2 Automatically Collected Information

When you use our site, certain information is recorded automatically:

• IP address and device identifier
• Browser type, operating system, and language settings
• Pages visited, clicks, and session duration
• Referral source (where you came from before visiting the site)
• Gaming activity and betting history
• Transaction date, time, and amount

03 Purpose of Data Use

joya 7777 uses collected information for specific and legitimate purposes. Each purpose is explained in detail below:

3.1 Account Management and Verification

We use your personal information to complete registration, verify your identity, and keep your account secure. This ensures account security and prevents unauthorised access.

3.2 Transaction Processing

Your payment information is essential for processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Transactions cannot be completed without this information.

3.3 Customer Service

When assisting you through our 24/7 live chat and email support, previous communication history is used to help resolve issues more quickly.

3.4 Fraud and Security Management

Technical and transaction-related information is used to detect and prevent the creation of multiple accounts, bonus abuse, and other fraudulent activities.

3.5 Responsible Gaming Monitoring

We monitor our members' gaming habits. If a member's behaviour shows signs of problematic gaming, we will reach out to offer support. Visit the Responsible Gaming page to learn more.

3.6 Service Improvement and Personalisation

By analysing your preferences and activity, we improve our service quality and show you relevant content. However, this analysis is never used to sell your information to third parties.

04 Data Storage and Security

joya 7777 applies both technical and organisational security measures to keep collected information safe.

4.1 Technical Protection

• SSL (Secure Socket Layer) encryption — HTTPS connections are mandatory on all pages of the website
• Sensitive data (passwords, payment information) is stored using strong encryption algorithms
• Servers are protected by firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP-based) for transactions

4.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. After account closure, we may retain financial and transaction records for up to five years, as this is necessary for fraud investigation and dispute resolution. After that period, data is securely deleted.

05 Data Disclosure and Transfer

joya 7777 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Technical support providers such as payment gateways, game providers (e.g. Evolution, Pragmatic Play Live), and server services may access a portion of data to keep our services running. We have separate confidentiality agreements with these partners, and they may not use the data beyond the purposes we have approved.

5.2 Legal Obligations

Information may need to be disclosed due to a court order from a competent court, a lawful request from a law enforcement agency, or another obligation under applicable law. In such cases, we provide only the minimum information required.

5.3 Fraud Investigation

Where a member is under investigation for fraud or violation of platform rules, relevant information may be shared with the relevant authorities.

5.4 Business Transfer

In the event of a future merger or transfer of any part of the business, member information may pass to the new owner, but will remain protected under the terms of this Policy. Members will be informed before any such change.

06 Cookies and Tracking Technology

Our website uses cookies and similar technologies, which store small data files in your browser. These are used to improve site functionality and personalise your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security protection. Without these, the site will not function properly.
• Functional Cookies: Used to remember your language preference and interface settings.
• Analytics Cookies: Used to understand which sections of the site are used most — no personal identity is stored.

6.2 Cookie Control

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent some services from working correctly, particularly login and transaction functions.

07 Member Rights

joya 7777 grants our members various rights regarding their own information. Your rights are explained in detail below:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any information we hold about you is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Portability: You may request your information in a structured, readable format.
• Right to Object: You may object to your information being used for a specific purpose.

To exercise these rights, contact our support team via live chat or email. We generally respond to requests within 30 business days. For answers to more general questions, visit our FAQ section.

08 Protection of Minors

All services of joya 7777 are for persons aged 21 or above only. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during registration and is carried out using a national ID card or passport where required. If we learn that information belonging to a minor is in our possession, that account will be closed immediately and the relevant information will be deleted.

09 Policy Changes and Updates

joya 7777 reserves the right to amend this Privacy Policy from time to time. The Policy may be updated due to an expansion of services, adoption of new technology, or changes in applicable regulations.

For any significant changes, we will send a notification to the registered email address and display a clear notice at the top of the site. The updated Policy will take effect from the date it is published.

If you continue using the site after changes are made, you will be considered to have agreed to the new policy. We advise members to visit this page regularly. You can also visit our about us page to learn about us and our company policies.

10 Contact Us

If you have any questions, comments, or requests about this privacy policy, please do not hesitate to contact us. Our privacy team is able to assist in both Bengali and English.